Rāvaṇa inquired from Śūrpaṇakhā about Rāma’s qualities and asked her why she had been disfigured. She told him about the qualities of Rāma, Lakṣmaṇa and Sītā, and that when she prepared to kidnap Sītā for Rāvaṇa, she was disfigured. She requested him to kidnap Sītā.